---
url: /errors/policy_virtual_iban_not_found.md
---
# `policy_virtual_iban_not_found`

`policy_virtual_iban_not_found`

## Description

The requested policy does not exist, so its virtual IBAN cannot be returned.

## HTTP Status

`404 Not Found`

## `doc_url` Format

The `doc_url` value is an absolute URL and changes by environment:

`<docs-base-url>/errors/policy_virtual_iban_not_found`

## Typical Causes

* The `policyId` in the request path does not match any existing policy.
* The policy was deleted or never created in the target environment.
* The request points to the wrong tenant or environment.

## Example

Response:

```json
{
  "errors": [
    {
      "code": "policy_virtual_iban_not_found",
      "message": "No Policy was found with ID: 00000000-0000-4000-8000-000000000000",
      "doc_url": "https://docs.example.com/errors/policy_virtual_iban_not_found"
    }
  ]
}
```

## How To Fix

1. Verify the policy ID and request path.
2. Ensure the policy exists in the target environment.
3. Retry the request with a valid existing policy ID.